Erin C. CuniaRésumé


Personal Data
Home: 4913 Ledyard Drive
Manlius, New York 13104
Phone: 315 682 0718
    Mobile: 315 439 9400
Web: E-mail: or    

Career Objective
To obtain a management position that utilizes my program management, talent development, instructional design and information technology background. Interested in working with process/procedure management, multimedia, the Web, curriculum development, online learning, distance learning, learning content management systems, user engagement and integrating various technology tools in teaching and learning.

Professional Summary
  • Committed to life-long learning of skills and knowledge with a variety of experiences in education, information technology, business, and retail.
  • Demonstrated work history characterized by an ability to handle pressure and creatively solve problems, analyzing situations and developing viable solutions and/or alternatives, integrating technology where effective, while maintaining the highest levels of customer service.
  • Strong communication and interpersonal skills; able to manage and prioritize multiple projects within deadlines, detail oriented, highly organized, and self-motivated; quickly learn extensive product and technical information and able to instruct others.
  • Seek and assume responsibility; extensive management and supervisory experience including hiring, firing, training and evaluating.
  • Experience designing and developing online instructional materials.
  • Extensive experience with PC and MAC computer systems.
  • Qualified in inter-office computer hardware and software troubleshooting and staff training.
  • Experience supporting Windows 3.x-XP and 2007-2010, Office 97-2016, various Web browsers and email programs, Web development and design, graphics software, course management software, and various business information management systems and financial software programs, as well as knowledge of some programming languages.
  • Possess the knowledge, skills, and discipline to perform tasks independently from a virtual/remote location using a combination of mobile and computer-based communication and collaboration tools, as well as experience in managing remote teams.

Master of Science (M.S.), Instructional Design, Development, & Evaluation, Syracuse University, Syracuse, New York (2005). Also completed 48-credits beyond the Master's degree in the field of Instructional Design and Academic Research.
Bachelor of Arts (B.A.) , Psychology (Minor: Education), Syracuse University, Syracuse, New York (1993).

Professional Experience

Lead Program Manager, US New Talent Development, April 2017—present. National Grid, Liverpool, New York.
Provide thought leadership, strategic planning, and direction across all aspects of National Grid’s new talent strategic development programs throughout the entire US footprint. Strategically partner with business functional leads and policy owners to ensure that the new talent development interventions align to business and HR priorities; builds strong relationships with key external organizations to share best practice and maximize return on talent development investments.

  • Managed project to re-write over 70 operator qualification exams for gas operations and pipeline compliance, implementing new online testing and security protocols within the project deadline, ensuring quality and content validity.
  • Developed a new talent development team that included remote collaboration, "cross-training", and peer review and coaching to build the "bench strength" of the overall team.
  • Implemented four new college partnership development programs in New York and Massachusetts resulting in the hiring of over 45 new gas field operations and customer meter services employees. Improved process and procedures for development program application and admissions, candidate selection, and strategic scheduling and planning of classes.
  • Coordinated college partnership to develop and deliver online energy industry fundamentals certificate including an introduction to the energy industry, natural gas, electric power, and utility safety, with over 850 total learners in the first 2 months of launch.
  • Collaborated on planning and implementing Careers in Energy Week events in upstate and downstate New York and Massachusetts with over 250 high school students attending annually.
  • Participated in a committee to expand the overall SUNY partnership that has included 2 student focus groups to improve engagement, an applied learning workshop with Master Teachers, and a SUNY Career Connection visit to upstate and downstate New York facilities to highlight the diversity of career opportunities.
  • Supported new field Supervisor Enablement program in the creation and implementation of a discipline specific training curriculum, including the development of new courses to address gaps in available offerings.
  • Leadership and Professional Development includes Leadership Essentials I, II, and III, Coaching for Performance, Core Practices - Foundations Course (Performance Excellence), and Time Management.

Lead Instructor/Designer, July 2014—April 2017. National Grid, Liverpool, New York.
SAP Training Liaison, working across the company to consult, design, develop and deliver one-on-one coaching, eLearning or computer-based training (CBT), face-to-face and virtual classroom training, develop performance support materials and other training related materials on SAP Portal and SAP GUI role-based transactions and activities, as determined by training needs analysis and design plan.

  • Collaborated with business areas in time governance and payroll, finance, warehouse management, and procurement to develop performance support materials and training content.
  • System Administrator and content developer on ANCILE uPerform (SAP Productivity Pak) for SAP Help, training and performance support. Trained others on uPerform content development and file management. Liaised with technical teams and vendors for server support, issues, and maintenance.
  • Consulted with vendors and contractors on training material development, implementation and evaluation. Developed global eLearning design standard for content development.
  • Assisted with the development and implementation of fiscal year annual learning plans and service level agreements, managing and delivering set expectations.

Senior Specialist - Senior Instructional Designer, November 2010—July 2014. NATIONAL GRID, Melville, New York.
Hired as a consultant/contractor, then offered a full-time permanent position in October 2011. Designed and developed technical training for a variety of delivery methods including instructor-led, eLearning, and blended.

  • Specialized in the storyboarding and design of 3D virtual reality training modules, SMART Board interactive learning activities, and audience response technologies.
  • Administered professional development course schedule, develop awareness and marketing plan to increase enrollment, and assist in Learning Management System (LMS) administration to track professional development instructor-led and eLearning classes.
  • Designed and developed technical training materials for gas and electric field operations employees, meeting federal, state, and local regulatory standards, and company policy and procedures, including safety standards.
Web Designer, September 2003—April 2017. SELF-EMPLOYED, Syracuse, New York.
Designed and developed Web sites for small business and non-profit organizations.

Independent Sales Representative, September 2010—January 2013. AVON, New York.

Instructional Design Consultant, August 2008—November 2010. SELF-EMPLOYED, Syracuse, New York.
Worked with various clients on instructional design contract projects to analyze, design, develop, implement, and evaluate corporate staff development programs.
  • Developed product Webinars
  • Investigated Webinar delivery options and recommended implementation plan
  • Created instructional movies for computer-based (CBT) and Web-based training (WBT) delivery methods

Teaching Assistant, June 2009—August 2010. MERRIDAY SCHOOL, Syracuse, New York.
Worked with the director and teachers at the school in day-to-day activities.

  • Created school Web site
  • Processed student records, accounts payable, accounts receivable; work with accountant to prepare annual tax returns
  • Taught students, ages 5-11, skills and crafts, and help with homework
  • Organized summer camp program for 6-12 year olds

Instructional Designer / Graduate Research Assistant, August 2004—August 2008.
Awarded a one-year position to analyze content and target audience to identify appropriate instructional strategies and delivery methods. Contract was extended beyond the initial one-year period.

  • Worked directly with Subject Matter Experts (SMEs) to define training opportunities, methods, and content
  • Designed and developed the TRAC Help Web site (, periodically making additions and updates to the help pages to accommodate changes to the main Web site
  • Produced instructional movies for Web-based training (WBT) within the online help pages and a computer-based training (CBT) tutorial produced for distribution to new users
  • Used Photoshop, ViewletBuilder, and HTML coding to create user guides, and step-by-step instructional materials for TRAC Web site users

Consultant / Instructional Design Intern, July 2007—July 2008.
Kelly Services / ITT Corporation, Industrial Process, Goulds Pumps, Seneca Falls, New York.
Awarded a six-month contract position to convert staff development and product training to an E-learning format. Contract was extended beyond the initial six-month period.

  • Applied instructional design theory to E-learning/WBT methodology to include learner interactivity, questioning techniques, and course assessments
  • Interacted with various SMEs and work with them to convert their current instructor-led classroom materials to Web-based instruction
  • Designed and developed Web-based training materials using Photoshop, Flash, HTML, and Captivate for use on the corporate learning management system (LMS)

Consultant / Instructional Designer, January 2006—January 2007.
COMSYS, INC. / JHT, INC., Orlando, Florida.
Hired for a six-month contract position to convert instructor-led classroom training materials to CBT materials for use on a corporate LMS. Contract was extended beyond the initial six-month period.

  • Worked from home using various communication tools (E-mail, instant messaging, and teleconference) to collaborate with project managers, other instructional designers, content developers, and graphic artists located in the corporate office and other remote locations.
  • Analyzed Government Furnished Information (GFI) and input from SMEs to develop and modify instructional materials for a branch of the U.S. military.
  • Designed and developed instructional strategies that meet the needs of adult learners in a WBT environment and assessment schemas that measure the student's mastery of course material and evaluate the student's ability to perform job-related tasks.
  • Used storyboarding skills to precisely communicate instructional strategies to graphic designers and content development team members, using MS Word, templates, and the track changes feature as well as E-mail, instant messaging, and teleconferencing to get the job done.
  • Participated with team-members in review checkpoints as part of a quality assurance process.

Technical Support, May 2002—May 2005.
Office Assistant, November 2001—May 2002.
, Syracuse, New York.
Provided technical hardware and software support to all faculty, staff, and students of the School of Information Studies (IST) including set-up and troubleshooting, networking, and equipment acquisitions.

  • Developed and delivered support, documentation, and technical training to an audience with varying levels of technical understanding and computer literacy.
  • Supervised staff of 4-6 student intern employees; interviewed new candidates each semester, provided orientation and training, evaluated performances, and facilitated development of troubleshooting skills and problem solving techniques.

Cashier, 1999-2000. Wegmans, Liverpool, New York.

  • Consistently met and exceeded goals of items per minute (IPM).

Vice President / Owner / Manager, November 1997—November 2001.
Assistant Manager, December 1993—November 1995.
Independently owned and operated Mail Boxes Etc. franchise opened in April 1994. Family business.

  • Increased gross sales 48% in 1998 over previous year. Customer count increased by over 50% by mid 1999. Total sales increase of more than 88% by 2000. Established and met or exceeded daily, weekly, and monthly goals, based on gross sales, individual profit center sales, and customer counts.
  • Elected 1999 President of the CNY Advertising Association comprised of the 8 store owners of the Syracuse area franchises. Handled public relations for the association for 3 years. Developed regional and local advertising budgets and marketing plans. Worked directly with various media representatives. Designed print ads and marketing materials for area wide usage.
  • Specialized in résumé consultation/writing and desktop publishing.

Bookkeeper, November 1995—November 1997. FEHLMAN BROS., INC., Syracuse, New York.
Hired as full-charge bookkeeper for one of the largest independent automotive service centers in the Syracuse area, Fehlman Bros., Inc. Responsible for all financial reports, payroll, and employee benefits. Also assisted with office manager and marketing functions.

  • Initiated employee handbook and company policies and procedures manual; maintained proper employee records and files; maintained health and disability insurance information and records for employees; maintained 401K information and records.
  • Assisted in the integration of a new computer point of sale system, which was manually interfaced to the general ledger program; helped set up a system of windows terminals, connected to the main UNIX server; instructed and supported staff in software training/development; maintained customer database.
  • Analyzed advertising spending and determined a yearly budget; met with various media representatives; compiled a yearly proposal based on research, making recommendations for TV, radio, and print; submitted budget and proposal to company owners for approval; followed through on recommendations for use of advertising media, wrote TV and radio commercials for production; designed print advertisements; placed ads; designed direct mail flyers and brochures for distribution to customer based mailing list, wrote and distributed various press releases.
  • Initiated and organized annual public relations community event, first occurring in October 1996; continued to organize the second and third annual Fehlman Brothers Automotive, Syracuse Car Care Fair, in 1997 and 1998.
Commission Sales, 1992—1994. JC Penney, Syracuse, New York.
Shift Manager, 1991—1992, Pizza Hut, various locations, Syracuse, New York.
Intern, 1987-1989, (summers and part-time during academic year), Onondaga County Sheriff's Department, Syracuse, New York.

Conference Attendance

SAP 2017 SAPPHIRE NOW + ASUG Annual Conference, May 16-18, at the Orange County Convention Center, Orlando, FL.


Arianas, M., Cunia, E. & Issapour, M. (2019, Oct.), Strategic Partnerships in Energy Workforce Training. Presented at Strategic Partnerships in Higher Education: Sustaining Innovation SUNY program, Albany, NY.

Cunia, E. & Green, C. (2018, Sep.), Social Media as a Learning Tool. Presented at Central New York Chapter Association for Talent Development program, Syracuse, NY.

Cunia, E. & Liddle, D. (2017, May), A Class Isn't Always the Answer: Reframing Training at National Grid. Presented at the SAP 2017 SAPPHIRE NOW + ASUG Annual Conference, May 16-18, at the Orange County Convention Center, Orlando, FL.

Teaching Experience

Adjunct Professor.
School of Information Studies, Syracuse University, Syracuse, New York.

IST 444: Information Reporting and Presentation, Spring 2008.
Taught an undergraduate course that instructs on the basics of information reporting and presentation. Focused on speech communication, principles of page/document/Web design, introduction to design software, and multimedia applications.

IST 195: Introduction to Information Technologies, Fall 2003.
Taught an undergraduate course that instructs on the basics of technology hardware and software. Focused on the basic concepts of computer systems and an introduction to common business software applications.

Awards and Honors
Shamrock Service Award, 2017.
Syracuse St. Patrick's Parade Committee, Syracuse, New York.
District Service Award, 2008, 2009, & 2010.
Fayetteville-Manlius School District, Fayetteville, New York.
Golden Key International Honour Society, inducted 2007.
Syracuse University Chapter, Syracuse, New York.
Graduate Research Assistantship, 2004—2008.
Syracuse University, Syracuse, New York.
Exemplary Portfolio Award, 2006.
Instructional Design, Development, & Evaluation, School of Education, Syracuse University, Syracuse, New York.
Chamber of Commerce Service Award, 1996 & 1997.
Greater Eastwood Chamber of Commerce, Syracuse, New York.

Personal and Professional Affiliations
Member, 2019—Present.
Project Management Institute (PMI)
Member, Student Member, 2006—Present.
Association for Training and Development (ATD) (formally ASTD)
Vice Chair, Member, Employee Learning Awareness Committee, 2016—Present.
Central New York Association for Training and Development (CNYATD)
Member, 2017—Present.
International Society for Performance Improvement (ISPI)
Member, Student Member, 2008—2012.
Society for Technical Communications (STC and CNYSTC)
Co-Leader, Distance Learning Special Interest Group, 2007—2008.
Central New York American Society for Training and Development (CNYASTD)
Student Member, 2004—2009.
Association for The Advancement of Computers In Education (AACE)
Student Member, 2004—2009.
Association for Educational Communications and Technology (AECT) Attended annual conference as a graduate student volunteer.
Alumna, Communications Chairman, Homecoming Chairman, Initiate, 1990—present.
Alpha Chi Omega (AXO), Lambda Chapter, Syracuse University, Syracuse, New York.

Computer Skills

Currently use MS Office 2016/365 for PC and MS Office 365 for Mac, WebEx, LYNC/Skype for Business, Adobe Creative Cloud, and Articulate 360.

Have previously used Ancile uPerform, MS Frontpage, MS Publisher, HTML, CSS, GroupWise, Macromedia Authorware 7, Macromedia Director, ViewletBuilder4, Adobe eLearning Suite 2.5 (including Captivate 5.5, Dreamweaver CS5.5, Photoshop CS5.5 Adobe Audition, and Media Encoder), Lectora X, Raptivity, Articulate Presenter/Engage/Quizmaker, Adobe Creative Suite 5 (including InDesign and Illustrator), Adobe Acrobat Pro X, SMART Notebook 10, SMART Board Tools 2011, SnagIt 10, TurningPoint 2008, Camtasia Studio 7/8, MS Office Live Meeting, EndNote X1, and Dragon Naturally Speaking.

Volunteer Service

Newsletter Editor 2017—present.
CNY FOlksmarch, Syracuse, New York

Board of Directors, Committee Member, Webmaster, parade marshal, 2005—present.
Syracuse St. Patrick's Parade Committee,, Syracuse, New York.
Started as a Parade day marshal with my father and brother, and have become more active as the years progress. Received Shamrock Award for service March 2017. Appointed to Board of Directors fall 2017.

Board of Directors, Technology Chair, Webmaster, Media Relations Co-Chair, Chronicles Co-Editor, 2008—2011.
The Mastocytosis Society, (a non-profit medical information site).

  • Re-designed Web site and created online support groups.
  • Added online store to the Web site, with membership dues processing and online donations. Since adding this function, membership and store purchases had grown incrementally.
  • Made use of online social networking tools to raise awareness and funds for the organization.
  • Helped plan and implement annual medical conferences.

House Corporation Board member, Chapter Advisor, 2008—2010.
Alpha Chi Omega, Lambda Chapter, Syracuse University, Syracuse, New York.

  • Designed chapter Web site, (no longer active). Chapter won Web site award in 2009, from Alpha Chi Omega, headquarters.

President, 2007—2010.
Student Teacher Parent Association (STPA),
Fayetteville-Manlius High School, Manlius, New York.

  • Worked with the board to convert the monthly newsletter to a "green" version, available online at the school Web site.
  • Created an online volunteer form for parents.
Adult Leader, 2007—2008
Venturing Crew 600, North Area Volunteer Ambulance Corp (NAVAC), North Syracuse, New York.
Troop Committee Chairman, Troop Committee Treasurer, and Assistant Webelos Leader, 2001—2007.
Boy Scouts of America, Hiawatha Seaway Council, Onondaga District, Syracuse, New York.
Volunteered with Pack 7 and Troop 1276. Completed Wood Badge.
First Vice President, Board of Directors, Columbus Day Parade Chairman (2 consecutive years), Newsletter Editor, and Corresponding Secretary, 1993—1997.
Greater Eastwood Chamber of Commerce, Syracuse, New York.

| Personal Data | Career Objective | Professional Summary | Education | Professional Experience | Teaching Experience | Awards and Honors | Professional Affiliations | Computer Skills | Volunteer Services |